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Our return policy is very simple. If you are unhappy with any product purchased from 1800Parts.com, you may return it for a refund (less outbound shipping charges) within thirty (30) days of the invoice date. ANY FOOD CONTACT PART RETURNED WILL BE CHARGED A 50% RESTOCKING FEE.  THIS FEE APPLIES TO ALL BRAND NEW FOOD CONTACT PARTS. IF THE PART IS USED IT CAN NOT BE RETURNED. If an order is returned after thirty (30) days from the invoice date we reserve the right to refuse any package or accept the order which will then be subject to a 50% restocking fee. Products returned must be complete in their original packaging accompanied by the invoice and a Return Merchandise Authorization number clearly marked on the front of the package (see below for information on how to obtain a RMA number). Any product or part that is returned without its original packaging, missing parts or Bonus items are subject to a 50% restocking charge. All orders (including special orders) are subject to a 50% restocking fee at the discression of 1800Parts.com.

The following are the exceptions to the above policy.
  • Electrical Parts including batteries are a final sale and are not returnable under any circumstances.
  • Shavers, Personal Care, Dental Products, and their accessories are considered sanitary items and cannot be returned once they have been opened.
  • Items where UPC code has been removed from carton are non refundable.
  • Any food contact replacement part or accessory cannot be returned. Some examples of these are food processor parts, glass coffee carafes, blender blades, glass blender jars, mixer wire whips, coffee maker filters and mixing bowls.
  • Any item or part that has been opened, used or washed cannot be returned.

To obtain a RMA# for your return, please email your request to renata@smallappliance.com. RMA requests are filled Mon.-Fri. usually within 48-72 hours. Products returned without an RMA number will be subject to a 50% processing fee.

Orders cannot be cancelled once the checkout process has been completed. These part ship from overseas and the order cannot be stopped once the order has been processed. If the part ordered is out of stock or on back order we will keep you order open until the part is available to ship. If you no longer want the part you MUST call customer service at 516-486-5700 to cancel your order. We will do our best to assist you but cannot guarantee the order can be cancelled. Also, please be advised that your credit card company charges a non refundable fee when placing an order online. These fees are not refunded  if and when  an order is cancelled. We regret any inconvenience that this may cause you.

As a company registered with the New York State Department of Taxation, orders@1800Parts.com is required to collect sales tax on all orders shipped within the state of New York. Sales tax will be calculated based on the NY County receiving the product.

If UPS/USPS is unable to deliver any package as addressed by the shipper, or if the package has an incorrect or incomplete address (examples include, but are not limited to, P.O. boxes, missing suite, apartment, or unit numbers, old addresses, and missing/incorrect ZIP Codes), UPS/USPS will determine and make reasonable efforts to secure the correct or complete address. If the correct or complete address is secured, UPS will attempt delivery, and the shipper will be provided with the correct address in order to update its internal records. An additional charge, set forth in the UPS Rates applicable to the shipment in effect at the time of shipping, will be assessed for an address correction.